Guarantee

Every item is lovingly made with the utmost care and attention, we have every confidence in our products, for this reason we offer a guarantee. The information below is taken from our Terms and Conditions.


 - All materials received from our Suppliers are checked for quality prior to use.
 - All items with a guarantee covers defects in material and/or craftsmanship and does not cover normal wear and tear including corrosion, discolouration, damages caused by the Customer or the Customer's animal. 
- Should any hardware (buckles, rivets, trigger hooks, etc.) fail, you must provide photographic evidence and get in touch via email to spiritrhythmbeads@hotmail.com and arrange to send Goods to us at '5 Ditchling Way, Hailsham, East Sussex, BN27 3LT' via Royal Mail 2nd Class Signed For, then these will be replaced by us free of charge (subject to inspection), return postage will be reimbursed and there will be no additional fee to you when your repaired Goods are sent back.
- Should any material fail or break, you must provide photographic evidence and get in touch via email to spiritrhythmbeads@hotmail.com and arrange to send Goods to us at '5 Ditchling Way, Hailsham, East Sussex, BN27 3LT' via Royal Mail 2nd Class Signed For, then we will either repair or send a replacement free of charge (subject to inspection), return postage will be reimbursed and there will be no additional fee to you when new/repaired Goods are sent back.

 


 Guarantee is valid from the date of dispatch, Goods are covered by our guarantee as follows:

Not covered under guarantee - Dog Toys

1 year guarentee for dog leads
6 month guarentee for rhythm beads

6 months from date of dispatch - Rhythm Beads, Dog Collars, ID Collars/Necklaces

 

 

 

1 year from date of dispatch - All Dog Leads, Horse Lead Ropes, Horse Rope Halters